Reference

Privacy Policy

We collect what we need to run your account, verify your wallet and deliver the lobby you came here for. This policy explains what data we handle, how we store it, and how you control what stays on file.

Account data stored securelyWallet verification detailsRequest changes anytimeContact support for accessBangladesh player protection
wingo Privacy Policy
PRIVACY SUPPORT

Contact Us About Your Data

If you want to review what we hold, update your wallet information, or ask us to remove your account data, reach us through live chat or email. Our team handles privacy requests directly and will confirm what action we took within a few business days.

Live Chat Open the chat widget from any page and tell our team what you need. Privacy requests are answered within one business day during support hours.
Email Support Send your request to our inbox with your account mobile number so we can verify your identity before sharing or updating any data.
Account Settings Log in and head to the profile tab to update your mobile number, wallet preference or password directly without contacting support.
DATA SECURITY

How We Protect Your Information

We encrypt wallet credentials and account passwords so staff never see your bKash or Nagad PIN. Session tokens expire after inactivity to prevent hijacked logins. We run regular security audits on deposit and withdrawal flows, and wallet verification logs are kept offline so only authorized personnel can access them during dispute checks.

Encrypted Credentials

Wallet details and passwords are stored with industry-standard encryption. Support staff see only masked versions when troubleshooting your account.

Session Management

Your login token expires after thirty minutes of inactivity on mobile or one hour on desktop. Sign in again to start a fresh session.

Data Retention

We hold transaction records and account activity logs as long as your account is open. Request deletion through support if you close your account permanently.

Cookie Control

We use cookies to keep you logged in and remember your language choice. Clear them from your browser anytime to reset session preferences.

Common Privacy Questions

We collect your mobile number, wallet account name for bKash or Nagad or Rocket, device type and IP address. These details verify your identity, process deposits and help us spot duplicate accounts.

Yes. Contact live chat or email support with your registered mobile number and we will remove your personal data after closing your account and settling any pending transactions.

No. We do not sell or share your bKash, Nagad or Rocket credentials with advertisers or marketing companies. Wallet data stays within our secure payment processor for verification only.

We retain deposit and withdrawal logs for as long as your account is active, plus any additional period required by local record-keeping rules in eligible regions.

Yes. Send a data request through email support with your account mobile number and we will provide a summary of your stored information within a few business days.

We use session cookies to keep you logged in and preference cookies to remember your language choice. You can clear them from your browser settings anytime, but you will need to sign in again.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.